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Accessibility

We're committed to making sure your day at Kents Cavern is as easy, fun and informative as possible. Kents Cavern is the most accessible cave in Britain and our visitors range from both young and old. Your visit to our underground world lies just behind the cave door.

We ask all our visitors to please pay attention to the safety briefing at the beginning of the tour and to observe social distancing instructions.  If you think you may require assistance or have any other needs, please inform the ticket desk staff on arrival. All visitors are able to leave the caves at any time, please inform your guide if you wish to leave.

If you're still unsure about visiting, then you can read our access statement or find the relevant information below.

ACCESS

Kents Cavern is a relatively easy walk, with mostly flat concrete surfaces and only 9 shallow steps. There is plenty of head room and best of all no stooping! Over 6 million people have enjoyed visiting Kents Cavern since 1880, but because this is an underground space we do ask all visitors to take care when visiting the caves as the walls, paths and ceilings are not straight. Sensible footwear should be worn.

COVID-19

If you are showing symptoms of Covid-19 we ask you please do not visit.  More detailed information relating to special measures in place can be found on the  Covid Secure page.

DISABLED ACCESS

There are a few steep gradients of up to 1:4 – 1:5 in the caves, with nine shallow steps and some narrow sections, unfortunately wheelchairs cannot negotiate past the first chamber of the cave. A DVD of the cave tour can be viewed in the visitor centre free of charge.

PUSHCHAIRS

All children under 2 must be carried throughout. All children in a pushchair must have a valid paid ticket and be booked on a tour. 

ASSISTANCE DOGS

Registered Support Dogs are welcome at Kents Cavern when accompanied by and under the control of their owners. These dogs must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These include:
 

Canine Partners   Registered Charity No: 803680

Dog A.I.D  Registered Charity No: 1098619

Dogs for Good   Registered Charity No: 1092960

Guide Dogs   Registered Charity No: 209617

Hearing Dogs for Deaf People  Registered Charity No: 293358

Medical Detection Dogs    Registered Charity No: 1124533

Support Dogs    Registered Charity No: 1088281

The Seeing Dogs Alliance    Registered Charity No. 1156790.


These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation.

Dogs that are not accredited by one of these organisations are not permitted.

 

PARKING

There is a car park adjacent to the caves which costs £3 for four hours, payment by cash or card.  Alternatively, you can park outside on the road all year for free.

LIGHTING

Visitors susceptible to rapid flashing lights should make themselves known to the guide. For the cave environment lighting levels are kept purposely low; there are short spells of total darkness on the tour.

VISUAL STORY

With help from the HeritageAbility project at Living Options Devon, we have put together a visual story to help children and adults with autism to prepare for a visit to kents Cavern. Click here to download Visual Story or ask for a copy at the ticket desk.

BLIND OR VISUALLY IMPAIRED VISITORS

All our guides are trained on the challenges the cave may present to blind and visually impaired visitors; to make your visit easier. Helmets are not required in the caves but are available on request. A 'touch and feel' session with our tactile box is available free of charge, please enquire at the ticket desk. Private tours can be arranged for groups over ten; to pre-book please call 01803 215 136 or email [email protected].

DEAF OR HEARING IMPAIRED VISITORS

Download a version of the tour to view on your phone or tablet (we find this works best in the cave), alternatively you can grab one from the ticket desk! You can also watch a BSL version of the tour below, or on a tablet which you can collect at the ticket desk. 

TOILETS

There are no toilets in the caves. Toilet facilities are located at the far end of the restaurant. 

If you cannot find what the answer to your question, please get in touch at contact us.

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