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FAQ's

Here are some frequently asked questions.  If you cannot find an answer to your query contact us

The FAQs have been updated for reopening after the lockdown, but the Reopening Plan page might also be useful


  • ARE TOUR SIZES LIMITED TO THE RULE OF 6?

    No,  Kents Cavern is a Covid Secure environment and in-line with the latest Government guidance, updated on 14th September 2020, guided cave tours operate securely with more than 6 people.  

     

    Click to buy tickets online!

  • DO WE HAVE TO WEAR A FACECOVERING?

    Yes, face-coverings (masks or shields) have to be worn in the caves, and when moving around the visitor centre.  They do not have to be worn in the restaurant nor in the outside areas. Our guides wear face-shields leading tours.

  • CAN I USE A DISCOUNT VOUCHER?

    No, all discount vouchers and other money off coupons, membership cards can only be used after 30th September.  

  • ARE DOGS (OR OTHER PETS) ALLOWED IN THE CAVES?

    No. Only assistance dogs are able to enter the caves. Dogs are welcome in the visitor centre and gardens.  Owners are responsible for the control of their dogs at all times.  Check the accessibility page for more.

     

  • DO I HAVE TO BOOK?

    Yes, you must book and pre-purchase tickets online for tours around Kents Cavern.

     

    Click to buy tickets online!

  • ARE THE CAVES OPEN ALL YEAR?

    Yes Kents Cavern is open every day except Christmas Day! 

  • DO I HAVE TO GO ON A GUIDED TOUR?

    All tours around the caves are led by trained, knowledgeable and entertaining caves guides.The cave is protected and part of  the English Riviera UNESCO Global Geopark. 

  • IS PHOTOGRAPHY ALLOWED IN THE CAVES?

    Yes, we do not however, allow video recordings of the guided tours of the cave. Top tip; try using your camera without flash, we find it works better.

  • HOW LONG SHOULD WE ALLOW FOR THE VISIT?

    Allow about 2.5 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour.

  • DO YOU SELL ROCKS AND FOSSILS?

    No.  We do not sell original specimen geological material and fossils but we do stock replica fossils and added-value worked geological material. We have adopted this policy to comply with guidelines applicable to all UNESCO Global Geopark’s around the world.

  • ARE THE CAVES BUSY ON WET DAYS?

    Yes, more people choose to visit on a wet day but since tickets have to be prebooked, the number of tours available on wet days is the same as fine days.  Best to book an early or late afternoon tour for a less crowded experience. 

  • IS THERE ANYTHING FOR CHILDREN TO DO APART FROM VISIT THE CAVE?

    Yes!  You can also head down to our Stone Age themed woodland trail and take part in The Stone Age Trail and Ice Age Animal Hunt.
     
    Seasonal events also take place throughout the year so check out our what’s on page for more.

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