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FAQ's

Here are some frequently asked questions.  If you cannot find an answer to your query contact us

The FAQs have been updated for reopening after the lockdown, but the Reopening Plan page might also be useful


  • DO WE HAVE TO WEAR FACEMASKS?

    No, it is not a requirement that you wear a facemask in the caves

  • CAN I USE A DISCOUNT VOUCHER?

    No, all discount vouchers and other money off coupons, membership cards can only be used after 9th September.  

  • DO I HAVE TO BOOK?

    Yes, you must book and pre-purchase tickets online for tours around Kents Cavern.

     

    Click to buy tickets online!

  • ARE TOUR SIZES LIMITED?

    Yes,  cave tours are limited to just 10 people.  You must pre-book a tour time and purchase tickets online before arriving. 

     

    Click to buy tickets online!

  • ARE THE CAVES OPEN ALL YEAR?

    Yes Kents Cavern is open every day except Christmas Day! 

  • DO I HAVE TO GO ON A GUIDED TOUR?

    All tours around the caves are led by trained, knowledgeable and entertaining caves guides.The cave is protected and part of  the English Riviera UNESCO Global Geopark. 

  • IS PHOTOGRAPHY ALLOWED IN THE CAVES?

    Yes, we do not however, allow video recordings of the guided tours of the cave. Top tip; try using your camera without flash, we find it works better.

  • HOW LONG SHOULD WE ALLOW FOR THE VISIT?

    Allow about 2.5 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour.

  • DO YOU SELL ROCKS AND FOSSILS?

    No.  We do not sell original specimen geological material and fossils but we do stock replica fossils and added-value worked geological material. We have adopted this policy to comply with guidelines applicable to all UNESCO Global Geopark’s around the world.

  • ARE THE CAVES BUSY ON WET DAYS?

    Yes, more people choose to visit on a wet day but since tickets have to be prebooked, the number of tours available on wet days is the same as fine days.  Best to book an early or late afternoon tour for a less crowded experience. 

  • IS THERE ANYTHING FOR CHILDREN TO DO APART FROM VISIT THE CAVE?

    Yes!  You can also head down to our Stone Age themed woodland trail and take part in The Stone Age Trail and Ice Age Animal Hunt.
     
    Seasonal events also take place throughout the year so check out our what’s on page for more.

  • IS THE WALK AROUND THE CAVES DIFFICULT?

    Kents Cavern is probably Britain's easiest cave to visit. All paths are concrete with only 9 shallow steps half way round. There are some steep slopes but handrails are provided. The caves are easily accessible for most visitors although assistance may be required by some, as there are natural slopes and steps. Access for wheelchair users is restricted to the first chamber but standard child pushchairs will be able to negotiate the cave. Check out our accessibility page for more.

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