Here are some frequently asked questions. If you cannot find an answer to your query contact us
The FAQs have been updated for reopening after the lockdown, but the Reopening Plan page might also be useful
DO WE STILL HAVE TO WEAR A FACECOVERING?
Yes, we ask that customers continue to wear face-coverings but it is not obligatory. All cave guides and staff on-site wear face-coverings.
ARE DOGS (OR OTHER PETS) ALLOWED IN THE CAVES?
No. Only assistance dogs are able to enter the caves. Dogs are not allowed along the Woodland Trail but are welcome in the gardens. Owners are responsible for the control of their dogs at all times. If you want to share looking after your pet, please select tours 1 hour apart.
DO WE NEED TO BOOK A TABLE IN THE CAFE?
No, you don't have to book a table in the cafe.
ARE TOUR SIZES LIMITED TO THE RULE OF 6?
No, Kents Cavern is a Covid Secure environment and in-line with the latest Government guidance guided cave tours operate securely with more than 6 people.
IS KENTS CAVERN SUITABLE FOR FAMILIES WITH TODDLERS?
Kents Cavern is a family friendly attraction. Children under the age of two are admitted FREE of charge but must be carried around the caves. They do not count towards the permitted head count on a tour. Any child in a pushchair does count and must have a valid paid and booked place on the tour. Double width pushchairs are not permitted as they are too wide for the caves.
DO I HAVE TO BOOK?
No, but we strongly recommend you prebook online for tours around Kents Cavern.
ARE THE CAVES OPEN ALL YEAR?
Yes, Kents Cavern is open all year. Closed on certain days over the Christmas holidays. Please visit Opening times for full details. The online ticketing site will tell you on which days tours are available.
DO I HAVE TO GO ON A GUIDED TOUR?
Yes. All tours around the caves are led by trained, knowledgeable and entertaining caves guides.The cave is protected and part of the English Riviera UNESCO Global Geopark.
IS PHOTOGRAPHY ALLOWED IN THE CAVES?
Yes, photos of the caves are allowed. We do not,however, allow video recordings of the guided tours of the cave. Top tip; try using your camera without flash, we find it works better.
HOW LONG SHOULD WE ALLOW FOR THE VISIT?
Allow about 2.5 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour. The car park is £3 for 4 hours which is ample time to see everything.
DO YOU SELL ROCKS AND FOSSILS?
No. We do not sell original specimen geological material and fossils but we do stock replica fossils and added-value worked geological material. We have adopted this policy to comply with guidelines applicable to all UNESCO Global Geopark’s around the world.
ARE THE CAVES BUSY ON WET DAYS?
Yes, more people choose to visit on a wet day but since tickets have to be prebooked, the number of tours available on wet days is the same as fine days. Best to book an early or late afternoon tour for a less crowded experience.