Here are some frequently asked questions. If you cannot find an answer to your query contact us
The FAQs have been updated for reopening after the lockdown, but the Reopening Plan page might also be useful
Do I have to book a table at Firestone Kitchen?
No, you don't have to book a table in the cafe. Firestone Kitchen will be table service only, and measures have been put in place to ensure a covid-secure environment.
ARE TOUR SIZES LIMITED TO THE RULE OF 6?
No, Kents Cavern is a Covid Secure environment and in-line with the latest Government guidance guided cave tours operate securely with more than 6 people.
DO WE HAVE TO WEAR A FACECOVERING?
Yes, face-coverings (masks or shields) have to be worn at all times. Our guides wear face-shields leading tours.
IS KENTS CAVERN SUITABLE FOR FAMILIES WITH TODDLERS?
Kents Cavern is a family friendly attraction. Children under the age of two are admitted FREE of charge but must be carried around the caves. They do not count towards the permitted head count on a tour. Any child in a pushchair does count and must have a valid paid and booked place on the tour. Double width pushchairs are not permitted as they are too wide for the caves.
DO I HAVE TO BOOK?
Yes, you must book and pre-purchase tickets online for tours around Kents Cavern.
ARE THE CAVES OPEN ALL YEAR?
Yes Kents Cavern is open all year but closed on Mondays from November to February. Closed on certain days over the Christmas holidays. Please visit Opening times for full details. The online ticketing site will tell you which days tours are available.
ARE DOGS (OR OTHER PETS) ALLOWED IN THE CAVES?
No. Only assistance dogs are able to enter the caves. Dogs are welcome in the visitor centre and gardens. Owners are responsible for the control of their dogs at all times. Check the accessibility page for more.
DO I HAVE TO GO ON A GUIDED TOUR?
All tours around the caves are led by trained, knowledgeable and entertaining caves guides.The cave is protected and part of the English Riviera UNESCO Global Geopark.
IS PHOTOGRAPHY ALLOWED IN THE CAVES?
Yes, we do not however, allow video recordings of the guided tours of the cave. Top tip; try using your camera without flash, we find it works better.
HOW LONG SHOULD WE ALLOW FOR THE VISIT?
Allow about 2.5 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour.
DO YOU SELL ROCKS AND FOSSILS?
No. We do not sell original specimen geological material and fossils but we do stock replica fossils and added-value worked geological material. We have adopted this policy to comply with guidelines applicable to all UNESCO Global Geopark’s around the world.
ARE THE CAVES BUSY ON WET DAYS?
Yes, more people choose to visit on a wet day but since tickets have to be prebooked, the number of tours available on wet days is the same as fine days. Best to book an early or late afternoon tour for a less crowded experience.