Here are some frequently asked questions. If you cannot find an answer to your query contact us
IS THERE A DISCOUNT FOR DISABLED/ CARERS?
We offer a reduced ticket price of £11.00 per person for anyone registered as disabled or a carer. Official proof/ ID will be asked at the ticket desk for this reduced rate. Please provide either Carer ID, Disability living allowance letter, Blue badge, PIP payment documentation. We encourage you to look at our accessibility statement before visiting.
ARE DOGS (OR OTHER PETS) ALLOWED IN THE CAVES?
No. Only assistance dogs are able to enter the caves. Dogs are not allowed along the Woodland Trail but are welcome in the gardens. Owners are responsible for the control of their dogs at all times. If you want to share looking after your pet, please select tours 1 hour apart. Please see the our accessibility page for more information on assistance dogs at Kents Cavern
DO WE NEED TO BOOK A TABLE IN THE CAFE?
No, you don't have to book a table in the cafe.
IS KENTS CAVERN SUITABLE FOR FAMILIES WITH TODDLERS?
Kents Cavern is a family friendly attraction. Children under the age of three are admitted FREE of charge. They do not count towards the permitted head count on a tour. Double width pushchairs are not permitted as they are too wide for the caves.
DO I HAVE TO BOOK?
No, but we strongly recommend you prebook online for tours around Kents Cavern.
ARE THE CAVES OPEN ALL YEAR?
Yes, Kents Cavern is open all year. Closed on certain days over the Christmas holidays. Please visit Opening times for full details. The online ticketing site will tell you on which days tours are available.
DO I HAVE TO GO ON A GUIDED TOUR?
Yes. All tours around the caves are led by trained, knowledgeable and entertaining caves guides.The cave is protected and part of the English Riviera UNESCO Global Geopark.
IS PHOTOGRAPHY ALLOWED IN THE CAVES?
Yes, photos of the caves are allowed. We do not,however, allow video recordings of the guided tours of the cave. Top tip; try using your camera without flash, we find it works better.
HOW LONG SHOULD WE ALLOW FOR THE VISIT?
Allow about 2.5 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour. The car park is £3 for 4 hours which is ample time to see everything.
DO YOU SELL ROCKS AND FOSSILS?
No. We do not sell original specimen geological material and fossils but we do stock replica fossils and added-value worked geological material. We have adopted this policy to comply with guidelines applicable to all UNESCO Global Geopark’s around the world.
ARE THE CAVES BUSY ON WET DAYS?
Yes, more people choose to visit on a wet day but since tickets have to be prebooked, the number of tours available on wet days is the same as fine days. Best to book an early or late afternoon tour for a less crowded experience.
IS THERE ANYTHING FOR CHILDREN TO DO APART FROM VISIT THE CAVE?
Yes! You can also head down to our Stone Age themed woodland trail and take part in The Stone Age Trail and Ice Age Animal Hunt. Seasonal events also take place throughout the year so check out our what’s on page for more.